# Customer.io: Delays in processing and UI inaccessible for some customers in the US datacentre

> Customer.io status incident “Delays in processing and UI inaccessible for some customers in the US datacentre” on 2026-08-03: impact minor (vendor’s label), 0 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/customer-io/incidents/b5g6zsgk6zkp
Last updated: 2026-08-03T07:42:12Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-03 07:42 UTC · Resolved: 2026-08-03 07:42 UTC · Duration: 0 min
- Updates: 3 · Affected components: Data Processing, Management Interface
- [Vendor status page: https://status.customerio.com/incidents/b5g6zsgk6zkp](https://status.customerio.com/incidents/b5g6zsgk6zkp)
- [Company: Customer.io](https://rewindex.com/company/customer-io.md)

## Timeline of updates

- **investigating** 2026-08-03 07:08 UTC: Our team is currently investigating an issue that is causing some delays in data processing. This impacts a small subset of customers in the US datacentre.
- **investigating** 2026-08-03 07:20 UTC: We are continuing to investigate this issue.
- **resolved** 2026-08-03 07:42 UTC: This incident has been resolved. Thanks for your patience.

## Cite this

Status incident (vendor impact label: minor) posted by Customer.io, started 2026-08-03 07:42 UTC, resolved after 0 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/customer-io/incidents/b5g6zsgk6zkp
- Citation: Customer.io, “Delays in processing and UI inaccessible for some customers in the US datacentre” (2026-08-03 07:42 UTC). Archived by Rewindex: https://rewindex.com/company/customer-io/incidents/b5g6zsgk6zkp (CC BY 4.0).
- Markdown link: `[Customer.io: Delays in processing and UI inaccessible for some customers in the US datacentre (2026-08-03)](https://rewindex.com/company/customer-io/incidents/b5g6zsgk6zkp)`


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Canonical: https://rewindex.com/company/customer-io/incidents/b5g6zsgk6zkp · Markdown: https://rewindex.com/company/customer-io/incidents/b5g6zsgk6zkp.md · JSON: https://rewindex.com/api/v1/companies/customer-io/incidents/b5g6zsgk6zkp · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:17:35.374Z