# Customer.io: Customers in the EU region may experience delays in message sending

> Customer.io status incident “Customers in the EU region may experience delays in message sending” on 2026-05-25: impact minor (vendor’s label), 0 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/customer-io/incidents/914hxt5qd0x3
Last updated: 2026-05-25T16:10:29Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-25 16:10 UTC · Resolved: 2026-05-25 16:10 UTC · Duration: 0 min
- Updates: 3 · Affected components: Message Sending
- [Vendor status page: https://status.customerio.com/incidents/914hxt5qd0x3](https://status.customerio.com/incidents/914hxt5qd0x3)
- [Company: Customer.io](https://rewindex.com/company/customer-io.md)

## Timeline of updates

- **investigating** 2026-05-25 15:27 UTC: We are currently investigating this issue.
- **monitoring** 2026-05-25 15:58 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-05-25 16:10 UTC: This incident has been resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Customer.io, started 2026-05-25 16:10 UTC, resolved after 0 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/customer-io/incidents/914hxt5qd0x3
- Citation: Customer.io, “Customers in the EU region may experience delays in message sending” (2026-05-25 16:10 UTC). Archived by Rewindex: https://rewindex.com/company/customer-io/incidents/914hxt5qd0x3 (CC BY 4.0).
- Markdown link: `[Customer.io: Customers in the EU region may experience delays in message sending (2026-05-25)](https://rewindex.com/company/customer-io/incidents/914hxt5qd0x3)`


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Canonical: https://rewindex.com/company/customer-io/incidents/914hxt5qd0x3 · Markdown: https://rewindex.com/company/customer-io/incidents/914hxt5qd0x3.md · JSON: https://rewindex.com/api/v1/companies/customer-io/incidents/914hxt5qd0x3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T12:59:36.338Z