# Cursor: Grok Bot computers unreachable for some users

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-07 20:32 UTC · Resolved: 2026-09-07 21:37 UTC · Duration: 1.1 h
- Updates: 4 · Affected components: Grok Bot
- [Vendor status page: https://stspg.io/2h04kqhqq9jw](https://stspg.io/2h04kqhqq9jw)
- [Company: Cursor](https://rewindex.com/company/cursor.md)

## Summary

Cursor reported a major Grok Bot outage from 2026-09-07 20:32 UTC to 2026-09-07 21:37 UTC, lasting 1 h 5 min. Some users could not reach their Grok Bot computers, and Recover or Reset could fail; data was not affected. A fix was implemented, and the incident was resolved. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-07 20:32 UTC: We have identified an issue affecting Grok Bot. Some users may be unable to reach their Grok Bot computer, and Recover or Reset may fail. Your data is not affected. A fix is rolling out and we will post another update shortly.
- **identified** 2026-09-07 20:33 UTC: The root cause has been identified and a fix is being implemented.
- **monitoring** 2026-09-07 20:41 UTC: A fix has been implemented and we are monitoring for service restoration.
- **resolved** 2026-09-07 21:37 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-09-07 20:32 UTC: [Major incident: Grok Bot computers unreachable for some users](https://rewindex.com/change/i849cd16d6c378c.md)


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Canonical: https://rewindex.com/company/cursor/incidents/jw6mzctqkq56 · Markdown: https://rewindex.com/company/cursor/incidents/jw6mzctqkq56.md · JSON: https://rewindex.com/api/v1/companies/cursor/incidents/jw6mzctqkq56 · Generated 2026-10-18T11:37:31.905Z