# Crusoe: VMs in us-southcentral1-a region failing to start with Internal Server Error

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-19 07:33 UTC · Resolved: 2025-09-19 13:20 UTC · Duration: 5.8 h
- Updates: 2 · Affected components: GPU Virtual Machines - us-southcentral1, us-southcentral1
- [Vendor status page: https://stspg.io/86qq116p80n1](https://stspg.io/86qq116p80n1)
- [Company: Crusoe](https://rewindex.com/company/crusoe.md)

## Timeline of updates

- **investigating** 2025-09-19 07:33 UTC: We are currently investigating an issue impacting the ability to start Virtual Machines (VMs) in our us-southcentral1-a region. Our engineering team has identified a potential issue and is actively working on a resolution. Thank you for your patience as we work to restore full functionality.
- **resolved** 2025-09-19 13:20 UTC: A fix has been implemented. This incident is now resolved

## Rewindex changes for this incident

- 2025-09-19 07:33 UTC: [Major incident: VMs in us-southcentral1-a region failing to start with Internal Server Error](https://rewindex.com/change/ibeefd90210fcbb.md)


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Canonical: https://rewindex.com/company/crusoe/incidents/x7v17227v82f · Markdown: https://rewindex.com/company/crusoe/incidents/x7v17227v82f.md · JSON: https://rewindex.com/api/v1/companies/crusoe/incidents/x7v17227v82f · Generated 2026-10-20T01:32:05.938Z