# Crusoe: Investigating Control Plane Failures in US-Southcentral

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-07-11 14:28 UTC · Resolved: 2025-07-11 16:21 UTC · Duration: 1.9 h
- Updates: 4 · Affected components: API
- [Vendor status page: https://stspg.io/rk2w13l35dt8](https://stspg.io/rk2w13l35dt8)
- [Company: Crusoe](https://rewindex.com/company/crusoe.md)

## Timeline of updates

- **investigating** 2025-07-11 14:28 UTC: We're currently investigating an issue impacting our control plane in the US-Southcentral region. Customers may experience errors or timeouts when making certain API calls, including those for creating new virtual machines. Our engineering team is investigating the underlying cause with the highest priority. We appreciate your patience and will provide another update as soon as we have more information.
- **identified** 2025-07-11 15:11 UTC: We've identified a potential issue on the control plane network and we're working to address the issue currently.
- **monitoring** 2025-07-11 15:32 UTC: A fix has been applied and the outage has been mitigated. Services have returned to normal operations in US-Southcentral region. We are continuing to monitor the situation and validate preventive measures. Please contact support@crusoecloud.com if you are still experiencing any issues.
- **resolved** 2025-07-11 16:21 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-07-11 14:28 UTC: [Major incident: Investigating Control Plane Failures in US-Southcentral](https://rewindex.com/change/i90ffbb10d1800f.md)


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Canonical: https://rewindex.com/company/crusoe/incidents/p14jv16ltkwd · Markdown: https://rewindex.com/company/crusoe/incidents/p14jv16ltkwd.md · JSON: https://rewindex.com/api/v1/companies/crusoe/incidents/p14jv16ltkwd · Generated 2026-10-20T00:03:23.087Z