# Crusoe: Control Plane Service Outage

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-06-12 19:55 UTC · Resolved: 2025-06-12 21:35 UTC · Duration: 1.7 h
- Updates: 6 · Affected components: GPU Virtual Machines - us-northcentral1, us-northcentral1, GPU Virtual Machines - us-southcentral1, us-southcentral1, GPU Virtual Machines - us-east1, us-east1, UI, API, eu-iceland1, GPU Virtual Machines - eu-iceland1
- [Vendor status page: https://stspg.io/pptgqfqtsvm2](https://stspg.io/pptgqfqtsvm2)
- [Company: Crusoe](https://rewindex.com/company/crusoe.md)

## Part of an outage event

- [Google Cloud outage, Jun 12, 2025: 101 vendors, 107 incidents](https://rewindex.com/events/2025-06-12-google-cloud)
- This incident started in the same window without naming Google Cloud (timing only, not evidence of a link). (timing only, posted +2 h vs the first vendor naming Google Cloud)

```mermaid
flowchart LR
  root["Google Cloud<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>29 vendors, 28 blamed Google Cloud<br/>Pinecone, Northflank, imgix +26"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>12 vendors, 11 blamed Google Cloud<br/>Smartsheet, Daily, Confluent +9"]:::blames
  root --> h4
  later["Later<br/>1 vendor, 1 blamed Google Cloud<br/>Zilliz"]:::blames
  root --> later
  p0["Firebase<br/>own incident not archived"]:::inferred
  root -.-> p0
  k0["Codeium, Windsurf<br/>+13 min"]:::hop2
  p0 -->|"blamed Firebase"| k0
  p1["Anthropic<br/>posted +28 min, did not name Google Cloud"]:::timing
  root -.-> p1
  k1["GitHub, GitHub Copilot<br/>+24 min"]:::hop2
  p1 -->|"blamed Anthropic"| k1
  p2["Cloudflare<br/>own incident not archived"]:::inferred
  root -.-> p2
  k2["Doppler, Jupyter (Anaconda), Socket +4<br/>+35 min to +3 h 41 min"]:::hop2
  p2 -->|"blamed Cloudflare"| k2
  me["Crusoe (this incident)<br/>posted +2 h"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2025-06-12 19:55 UTC: We are currently experiencing an outage with our 3rd party service provider, which is intermittently impacting the ability to provision and manage Virtual Machines (VMs) across all of our regions.
- **investigating** 2025-06-12 20:03 UTC: We are continuing to investigate this issue.
- **investigating** 2025-06-12 20:06 UTC: We are continuing to investigate this issue.
- **investigating** 2025-06-12 20:16 UTC: We are expanding the scope of this incident to include the Crusoe console being inaccessible. This means that users are currently unable to log in, view, or manage resources through the Crusoe console interface. We are investigating this alongside the existing issues.
- **monitoring** 2025-06-12 21:08 UTC: We're starting to see signs of recovery across affected services, and our team is monitoring the situation very closely.
- **resolved** 2025-06-12 21:35 UTC: All Crusoe Cloud services have been restored and are fully operational. We will continue to monitor our platform. If you notice any issues please reach out to support@crusoecloud.com

## Rewindex changes for this incident

- 2025-06-12 19:55 UTC: [Major incident: Control Plane Service Outage](https://rewindex.com/change/i12cd8877c4bdd7.md)


---
Canonical: https://rewindex.com/company/crusoe/incidents/l1c2w6vj1gny · Markdown: https://rewindex.com/company/crusoe/incidents/l1c2w6vj1gny.md · JSON: https://rewindex.com/api/v1/companies/crusoe/incidents/l1c2w6vj1gny · Generated 2026-10-20T00:15:28.419Z