# Crusoe: Certain VM's in us-east1-a region are unavailable

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-05-30 13:05 UTC · Resolved: 2025-05-30 16:52 UTC · Duration: 3.8 h
- Updates: 11 · Affected components: GPU Virtual Machines - us-east1, us-east1
- [Vendor status page: https://stspg.io/vwx6q0hmjklz](https://stspg.io/vwx6q0hmjklz)
- [Company: Crusoe](https://rewindex.com/company/crusoe.md)

## Timeline of updates

- **investigating** 2025-05-30 13:05 UTC: We are currently investigating a potential service interruption that may impact some customers in our us-east1-a region. If you are experiencing issues in this region, please reach out to support@crusoecloud.com
- **investigating** 2025-05-30 13:18 UTC: We are continuing to investigate this issue.
- **investigating** 2025-05-30 13:32 UTC: We are currently investigating an issue impacting virtual machine accessibility in us-east1-a region. Some users may be unable to access their VMs at this time. We appreciate your patience and will provide updates as more information becomes available.
- **investigating** 2025-05-30 13:33 UTC: We are continuing to investigate this issue.
- **investigating** 2025-05-30 13:34 UTC: We are continuing to investigate this issue.
- **investigating** 2025-05-30 13:44 UTC: We are continuing to investigate this issue.
- **investigating** 2025-05-30 15:24 UTC: We're making significant progress in resolving the virtual machine accessibility issues in the us-east1-a region. We apologize for the continued disruption and thank you for your patience as we work to restore full service. We will provide another update as soon as more information is available or when services are fully restored. You can continue to contact our support team at support@crusoecloud.com, if there are any other concerns to address
- **monitoring** 2025-05-30 15:55 UTC: We have identified and mitigated the underlying cause. Although no further impact is expected, we are continuing to monitor. If you are still experiencing issues, please reach out to us through support@crusoecloud.com and we will investigate further.
- **monitoring** 2025-05-30 15:55 UTC: We are continuing to monitor for any further issues.
- **monitoring** 2025-05-30 16:45 UTC: A fix has been applied and the outage has been mitigated. Services have returned to normal operations in us-east1-a region. We are continuing to monitor the situation and validate preventive measures. Please contact support@crusoecloud.com if you are still experiencing any issues.
- **resolved** 2025-05-30 16:52 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/crusoe/incidents/7nlj798hbyhr · Markdown: https://rewindex.com/company/crusoe/incidents/7nlj798hbyhr.md · JSON: https://rewindex.com/api/v1/companies/crusoe/incidents/7nlj798hbyhr · Generated 2026-10-20T00:06:44.202Z