# Cribl: Multiple organizations did not upgrade during 4.9.1 cloud release

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-11-06 14:49 UTC · Resolved: 2024-11-06 17:13 UTC · Duration: 2.4 h
- Updates: 6
- [Vendor status page: https://stspg.io/2sx26qfjm87v](https://stspg.io/2sx26qfjm87v)
- [Company: Cribl](https://rewindex.com/company/cribl.md)

## Timeline of updates

- **investigating** 2024-11-06 14:49 UTC: We are currently investigating this issue.
- **investigating** 2024-11-06 14:52 UTC: We have identified some Cribl Cloud Organizations have not yet upgraded to version 4.9.1 and are investigating the root cause further. Some users may see version 4.9.0 still active, and may also experience some UI refreshes as we work to resolve the version upgrade. Please contact 'support@cribl.io' if you have any questions or concerns.
- **investigating** 2024-11-06 15:48 UTC: Cribl Cloud Engineering are diligently working to upgrade the remaining Cloud Organizations to version 4.9.1. We will continue to provide updates here, but please feel free to contact 'support@cribl.io' if you have any immediate questions or concerns.
- **investigating** 2024-11-06 16:39 UTC: We have identified the issue affecting some Cribl Cloud Organizations from upgrading to version 4.9.1. We are now addressing the last few Organizations and will post a progress update shortly.
- **investigating** 2024-11-06 17:10 UTC: Cribl Engineering have successfully upgraded the affected Organizations to version 4.9.1.
- **resolved** 2024-11-06 17:13 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-11-06 14:49 UTC: [Major incident: Multiple organizations did not upgrade during 4.9.1 cloud release](https://rewindex.com/change/i6703013b74ef74.md)


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Canonical: https://rewindex.com/company/cribl/incidents/j7gkl3cjpyjx · Markdown: https://rewindex.com/company/cribl/incidents/j7gkl3cjpyjx.md · JSON: https://rewindex.com/api/v1/companies/cribl/incidents/j7gkl3cjpyjx · Generated 2026-10-20T00:05:52.614Z