# Cribl: Login loop when logging into cribl.cloud

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-04-23 15:57 UTC · Resolved: 2025-04-23 19:06 UTC · Duration: 3.1 h
- Updates: 9 · Affected components: Global - Login & Registration, Login & Registration
- [Vendor status page: https://stspg.io/bp6mksyk1bqt](https://stspg.io/bp6mksyk1bqt)
- [Company: Cribl](https://rewindex.com/company/cribl.md)

## Timeline of updates

- **investigating** 2025-04-23 15:57 UTC: We are currently investigating this issue.
- **investigating** 2025-04-23 15:59 UTC: Cribl teams have identified that customers are unable to access their tenants.  They are faced with a screen waiting for the page load.
- **monitoring** 2025-04-23 15:59 UTC: A fix has been implemented and we are monitoring the results.
- **investigating** 2025-04-23 15:59 UTC: We are currently investigating this issue.
- **investigating** 2025-04-23 15:59 UTC: Cribl teams have identified that customers are unable to access their tenants.  They are faced with a screen waiting for the page load.
- **monitoring** 2025-04-23 16:00 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2025-04-23 16:01 UTC: Status Page Update: Login Access Restored for Cribl Cloud We experienced a temporary login disruption for Cribl Cloud that has now been resolved. Our team successfully identified and mitigated the issue by rolling back an orchistration configuration. All customers should now be able to access their tenants normally. We apologize for any inconvenience and thank you for your patience during this brief service interruption. Key Details: - Impact: Login & Registration temporarily unavailable - Duration: Approximately 15 minutes - Current Status: Full service restored - Actions Taken: Rolled back to previous stable service version We recommend attempting to log in again. If you continue to experience any issues, please contact our support team.
- **monitoring** 2025-04-23 16:02 UTC: Status Page Update: Login Access Restored for Cribl Cloud We experienced a temporary login disruption for Cribl Cloud that has now been resolved. Our team successfully identified and mitigated the issue by rolling back an orchestration configuration. All customers should now be able to access their tenants normally. We apologize for any inconvenience and thank you for your patience during this brief service interruption. Key Details: - Impact: Login & Registration temporarily unavailable - Duration: Approximately 15 minutes - Current Status: Full service restored - Actions Taken: Rolled back to previous stable service version We recommend attempting to log in again. If you continue to experience any issues, please contact our support team.
- **resolved** 2025-04-23 19:06 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-04-23 15:57 UTC: [Critical incident: Login loop when logging into cribl.cloud](https://rewindex.com/change/if7adb1fa411aba.md)


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Canonical: https://rewindex.com/company/cribl/incidents/68h7v4x2hwhj · Markdown: https://rewindex.com/company/cribl/incidents/68h7v4x2hwhj.md · JSON: https://rewindex.com/api/v1/companies/cribl/incidents/68h7v4x2hwhj · Generated 2026-10-20T00:09:43.034Z