# Cribl: Volume drop in Insights Metrics post 4.17.1 Upgrade

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-04-22 22:18 UTC · Resolved: 2026-04-23 18:59 UTC · Duration: 21 h
- Updates: 6
- [Vendor status page: https://stspg.io/sfvvqxtzskym](https://stspg.io/sfvvqxtzskym)
- [Company: Cribl](https://rewindex.com/company/cribl.md)

## Timeline of updates

- **investigating** 2026-04-22 22:18 UTC: We are currently investigating this issue.
- **investigating** 2026-04-22 22:19 UTC: We are currently investigating an issue where some metrics in Insights are appearing incomplete. Customer data remains secure and unaffected. We are working toward a resolution and will provide the next update at the top of the hour.
- **investigating** 2026-04-22 22:19 UTC: We are currently investigating an issue where some metrics in Insights are appearing incomplete. Customer data remains secure and unaffected. We are working toward a resolution and will provide the next update at the top of the hour.
- **monitoring** 2026-04-22 22:39 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2026-04-22 22:42 UTC: A fix has been implemented. Metrics are currently backfilling, and we anticipate all data will be available by the top of the hour. No further impact is expected.
- **resolved** 2026-04-23 18:59 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-04-22 22:18 UTC: [Major incident: Volume drop in Insights Metrics post 4.17.1 Upgrade](https://rewindex.com/change/i94f6640a554108.md)


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Canonical: https://rewindex.com/company/cribl/incidents/0vs3mm5stfth · Markdown: https://rewindex.com/company/cribl/incidents/0vs3mm5stfth.md · JSON: https://rewindex.com/api/v1/companies/cribl/incidents/0vs3mm5stfth · Generated 2026-10-20T02:20:22.992Z