# crates.io: Failing requests to crates.io

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-12-27 14:24 UTC · Resolved: 2023-12-27 17:11 UTC · Duration: 2.8 h
- Updates: 4 · Affected components: crates.io
- [Vendor status page: https://stspg.io/w130rsxl5sq7](https://stspg.io/w130rsxl5sq7)
- [Company: crates.io](https://rewindex.com/company/crates-io.md)

## Timeline of updates

- **investigating** 2023-12-27 14:24 UTC: We are currently investigating this issue.
- **monitoring** 2023-12-27 14:37 UTC: Download traffic has been temporarily redirected and the system is recovering. We are monitoring the situation.
- **monitoring** 2023-12-27 15:45 UTC: Download traffic is being treated and counted regularly again. We are continuing to monitor for any further issues.
- **resolved** 2023-12-27 17:11 UTC: The incident has been resolved. Traffic and error rates are back to normal levels. The root cause has been identified and we are assessing solutions to avoid it from happening again in the future.

## Rewindex changes for this incident

- 2023-12-27 14:24 UTC: [Critical incident: Failing requests to crates.io](https://rewindex.com/change/ic4068b14a66cf4.md)


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Canonical: https://rewindex.com/company/crates-io/incidents/x51zgxx2mp6k · Markdown: https://rewindex.com/company/crates-io/incidents/x51zgxx2mp6k.md · JSON: https://rewindex.com/api/v1/companies/crates-io/incidents/x51zgxx2mp6k · Generated 2026-10-20T00:53:21.758Z