# crates.io: Increased errors while connecting to crates.io

- Impact (vendor’s label): major
- Status: resolved
- Started: 2020-03-16 16:53 UTC · Resolved: 2020-03-16 17:06 UTC · Duration: 13 min
- Updates: 2 · Affected components: crates.io
- [Vendor status page: http://stspg.io/f81wlwgxmjzl](http://stspg.io/f81wlwgxmjzl)
- [Company: crates.io](https://rewindex.com/company/crates-io.md)

## Part of an outage event

- [Heroku outage, Mar 16, 2020: 8 vendors, 9 incidents](https://rewindex.com/events/2020-03-16-heroku)
- This incident blames Heroku as the cause. (hop 1, posted +30 min vs the first vendor naming Heroku)
- Evidence: “…crates.io. We're continuing to monitor the situation, and you can follow the progress on Heroku's status page: https://status.heroku.com/incidents/1973 This incident has been resolved.…”

```mermaid
flowchart LR
  root["Heroku<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>4 vendors, 4 blamed Heroku<br/>RevenueCat, Substack, Bitrise, crates.io"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>1 vendor, 1 blamed Heroku<br/>RevenueCat"]:::blames
  root --> h4
  me["crates.io (this incident)<br/>posted +30 min"]:::me
  h1 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **monitoring** 2020-03-16 16:53 UTC: Due to a outage affecting our infrastructure provider, in the past hour we experienced an increased number of errors while connecting to crates.io. We're continuing to monitor the situation, and you can follow the progress on Heroku's status page: https://status.heroku.com/incidents/1973
- **resolved** 2020-03-16 17:06 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2020-03-16 16:53 UTC: [Major incident: Increased errors while connecting to crates.io](https://rewindex.com/change/idfcd0755265a4a.md)


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Canonical: https://rewindex.com/company/crates-io/incidents/ty016p23y1v1 · Markdown: https://rewindex.com/company/crates-io/incidents/ty016p23y1v1.md · JSON: https://rewindex.com/api/v1/companies/crates-io/incidents/ty016p23y1v1 · Generated 2026-10-20T00:51:56.748Z