# Courier: Message Send Delays for Legacy Segment to Send Message Integration

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-07-25 20:45 UTC · Resolved: 2022-07-26 05:16 UTC · Duration: 8.5 h
- Updates: 6 · Affected components: Integrations: Inbound to Courier - Segment Destinations
- [Vendor status page: https://stspg.io/8kjztpz4581q](https://stspg.io/8kjztpz4581q)
- [Company: Courier](https://rewindex.com/company/courier.md)

## Timeline of updates

- **investigating** 2022-07-25 20:45 UTC: We are currently investigating an issue where Send messages triggered by the Segment Event track/ integration are not being sent. Customers using the Segment Event track/ integration with Automations appear not to be impacted.
- **identified** 2022-07-25 22:00 UTC: We have identified the issue and are preparing a release that will resolve it for new incoming Segment events. We are working to identify historical segment events that should have triggered sends that were impacted.
- **identified** 2022-07-25 23:00 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2022-07-25 23:15 UTC: We have released a fix for new incoming Segment events. We are monitoring to confirm send volume for Segment to Send returns to normal.
- **monitoring** 2022-07-25 23:42 UTC: We have confirmed our deployed fix has resolved the issue for new incoming events. We are continue to work on resolution for historical segment events that did not trigger message sends.
- **resolved** 2022-07-26 05:16 UTC: We have finished measuring the impact and will be reaching out to affected customers.

## Rewindex changes for this incident

- 2022-07-25 20:45 UTC: [Major incident: Message Send Delays for Legacy Segment to Send Message Integration](https://rewindex.com/change/iaee3a38693f5bf.md)


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Canonical: https://rewindex.com/company/courier/incidents/znk4w44dr5y2 · Markdown: https://rewindex.com/company/courier/incidents/znk4w44dr5y2.md · JSON: https://rewindex.com/api/v1/companies/courier/incidents/znk4w44dr5y2 · Generated 2026-10-20T00:05:33.736Z