# Courier: Outbound notifications are not being sent

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-09-28 16:25 UTC · Resolved: 2023-09-28 20:53 UTC · Duration: 4.5 h
- Updates: 4 · Affected components: Integrations: Outbound from Courier - Mailjet REST API, Integrations: Outbound from Courier - SparkPost SMTP API - USA, Integrations: Outbound from Courier - Plivo REST APIs and XML, Integrations: Outbound from Courier - Twilio AUTOPILOT, Integrations: Outbound from Courier - SparkPost SMTP Delivery - EUROPE, Integrations: Outbound from Courier - SparkPost SMTP Delivery - USA, Integrations: Outbound from Courier - Plivo SMS API, Integrations: Outbound from Courier - Nexmo Outbound SMS, Integrations: Outbound from Courier - Mailjet SEND API, Integrations: Outbound from Courier - Slack Apps/Integrations/APIs, Integrations: Outbound from Courier - Twilio SMS, Integrations: Outbound from Courier - SparkPost SMTP API - EUROPE, Integrations: Outbound from Courier - mailgun Outbound Delivery, Integrations: Outbound from Courier - Segment Data Ingestion (Tracking) API, Integrations: Outbound from Courier - mailgun API, Integrations: Outbound from Courier - Segment Cloud Sources
- [Vendor status page: https://stspg.io/9nw5y1k3yxy1](https://stspg.io/9nw5y1k3yxy1)
- [Company: Courier](https://rewindex.com/company/courier.md)

## Timeline of updates

- **investigating** 2023-09-28 16:25 UTC: We are currently investigating an issue where messages are not being sent to downstream providers.
- **identified** 2023-09-28 16:26 UTC: The issue has been identified and a patch has been deployed.
- **monitoring** 2023-09-28 16:31 UTC: A fix has been implemented and the team is monitoring pipeline health. All unprocessed messages should be sent as platform health recovers.
- **resolved** 2023-09-28 20:53 UTC: The incident has been verified as resolved


---
Canonical: https://rewindex.com/company/courier/incidents/xsn14yg46122 · Markdown: https://rewindex.com/company/courier/incidents/xsn14yg46122.md · JSON: https://rewindex.com/api/v1/companies/courier/incidents/xsn14yg46122 · Generated 2026-10-20T00:52:41.945Z