# Courier: Automation Service Degrated

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-07-29 22:03 UTC · Resolved: 2024-07-29 23:07 UTC · Duration: 1.1 h
- Updates: 3 · Affected components: Automations, Courier - Automations
- [Vendor status page: https://stspg.io/42xyjd0nh3sz](https://stspg.io/42xyjd0nh3sz)
- [Company: Courier](https://rewindex.com/company/courier.md)

## Timeline of updates

- **investigating** 2024-07-29 22:03 UTC: The Courier team has identified an issue impacting Automation services, which has resulted in degraded performance. An underlying issue was identified at around 10:30 PST and a fix was released at 11:00 PST. We are monitoring the automation worker for any leads.
- **monitoring** 2024-07-29 22:43 UTC: The team has identified the issue and is closely monitoring. Failed steps will continue to be retried with exponential backoff. Automations should recover, and all affected automations should execute after a delay of up to 15 minutes once the problem is resolved
- **resolved** 2024-07-29 23:07 UTC: Automations have stabilized.


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Canonical: https://rewindex.com/company/courier/incidents/xc7s1k76bmjf · Markdown: https://rewindex.com/company/courier/incidents/xc7s1k76bmjf.md · JSON: https://rewindex.com/api/v1/companies/courier/incidents/xc7s1k76bmjf · Generated 2026-10-20T00:05:49.443Z