# Courier: Rendering Errors for Email Templates

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-07-09 03:00 UTC · Resolved: 2024-07-09 03:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://stspg.io/2sh0wjvm95th](https://stspg.io/2sh0wjvm95th)
- [Company: Courier](https://rewindex.com/company/courier.md)

## Timeline of updates

- **resolved** 2024-07-09 03:00 UTC: When URLs were present with click tracking, the team identified an issue with templates failing on the render step in the message lifecycle. The team has since identified the issue and rolled out a fix that addresses this rendering error and templates should be rendering properly.

## Rewindex changes for this incident

- 2024-07-09 03:00 UTC: [Major incident: Rendering Errors for Email Templates](https://rewindex.com/change/ic7171e0bd12bd6.md)


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Canonical: https://rewindex.com/company/courier/incidents/snblhn5b463x · Markdown: https://rewindex.com/company/courier/incidents/snblhn5b463x.md · JSON: https://rewindex.com/api/v1/companies/courier/incidents/snblhn5b463x · Generated 2026-10-20T01:32:21.180Z