# Courier: Delay in Message Sends and Processing

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-02-11 22:15 UTC · Resolved: 2025-02-11 23:08 UTC · Duration: 53 min
- Updates: 3 · Affected components: API
- [Vendor status page: https://stspg.io/bn5jl7n3k7cq](https://stspg.io/bn5jl7n3k7cq)
- [Company: Courier](https://rewindex.com/company/courier.md)

## Timeline of updates

- **identified** 2025-02-11 22:15 UTC: The Courier team has identified a slowdown in our pipeline. The queue has backed up but no messages have been dropped at the moment. We will continue to update as we monitor our pipeline.
- **monitoring** 2025-02-11 22:34 UTC: The team has identified the cause of message sends and slowdowns to be related to an AWS service. Messages that were stuck in a queued state are slowly passing through. The team will continue to monitor and update.
- **resolved** 2025-02-11 23:08 UTC: The send stream has caught up, all messages have been sent and the issue appears to be fully resolved.


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Canonical: https://rewindex.com/company/courier/incidents/rk8ldkwdg8bd · Markdown: https://rewindex.com/company/courier/incidents/rk8ldkwdg8bd.md · JSON: https://rewindex.com/api/v1/companies/courier/incidents/rk8ldkwdg8bd · Generated 2026-10-20T01:31:43.027Z