# Courier: Message Logs Delays

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-10-21 15:56 UTC · Resolved: 2024-10-21 18:51 UTC · Duration: 2.9 h
- Updates: 6 · Affected components: Courier - Observability, Observability
- [Vendor status page: https://stspg.io/575lzkx994tj](https://stspg.io/575lzkx994tj)
- [Company: Courier](https://rewindex.com/company/courier.md)

## Timeline of updates

- **investigating** 2024-10-21 15:56 UTC: The Courier team is investigating an issue with the event logger for message event logs hitting a bottleneck. The team is actively investigating. Messages are still sending.
- **investigating** 2024-10-21 15:56 UTC: We are continuing to investigate this issue.
- **identified** 2024-10-21 16:07 UTC: The team is testing out a fix to reduce the bottlenecked log lines before releasing to production.
- **identified** 2024-10-21 17:19 UTC: The team encountered an issue with testing the fix and reverted the update. We are publishing a new update that should resolve the backlogged message logs.
- **monitoring** 2024-10-21 18:30 UTC: The fix has landed in production and the team is monitoring the message log queue. Message event logs should be flowing normally.
- **resolved** 2024-10-21 18:51 UTC: The data stream is unblocked, and the message logs queue is resolved and flowing normally.


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Canonical: https://rewindex.com/company/courier/incidents/qwmn9bkb8r7g · Markdown: https://rewindex.com/company/courier/incidents/qwmn9bkb8r7g.md · JSON: https://rewindex.com/api/v1/companies/courier/incidents/qwmn9bkb8r7g · Generated 2026-10-20T00:09:40.091Z