# Courier: Message send delays

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-11-02 15:58 UTC · Resolved: 2023-11-03 02:59 UTC · Duration: 11 h
- Updates: 4
- [Vendor status page: https://stspg.io/hxfq2hfny8lq](https://stspg.io/hxfq2hfny8lq)
- [Company: Courier](https://rewindex.com/company/courier.md)

## Timeline of updates

- **investigating** 2023-11-02 15:58 UTC: We are currently investigating an issue that is affecting send times for some messages.
- **investigating** 2023-11-02 15:58 UTC: We are continuing to investigate this issue.
- **monitoring** 2023-11-03 01:53 UTC: A fix has been deployed to Courier's production systems. The engineering team will continue to monitor as operations return to normal state.
- **resolved** 2023-11-03 02:59 UTC: System is back to a healthy state.

## Rewindex changes for this incident

- 2023-11-02 15:58 UTC: [Major incident: Message send delays](https://rewindex.com/change/i602741fb132744.md)


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Canonical: https://rewindex.com/company/courier/incidents/p99fkx5jvm10 · Markdown: https://rewindex.com/company/courier/incidents/p99fkx5jvm10.md · JSON: https://rewindex.com/api/v1/companies/courier/incidents/p99fkx5jvm10 · Generated 2026-10-20T01:32:00.416Z