# Courier: Delay in Message Processing

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-08-19 18:32 UTC · Resolved: 2024-08-19 21:35 UTC · Duration: 3.0 h
- Updates: 6 · Affected components: API, Courier - API, Courier - Observability, Observability, Courier - Web Application, Web Application
- [Vendor status page: https://stspg.io/yw59t4tzm7l2](https://stspg.io/yw59t4tzm7l2)
- [Company: Courier](https://rewindex.com/company/courier.md)

## Timeline of updates

- **identified** 2024-08-19 18:32 UTC: The Courier team identified an issue in our health monitoring involving our message event processing. The issue has been identified and a revert is in place.
- **monitoring** 2024-08-19 18:48 UTC: Our team has released a revert to address the regression and it's in the process of merging.
- **monitoring** 2024-08-19 18:50 UTC: The release is live, and the team is monitoring it.
- **monitoring** 2024-08-19 18:56 UTC: Release is published and building to production. ETA ~45 minutes.
- **monitoring** 2024-08-19 20:02 UTC: Fix has been deployed, and enqueued messages have started to go through slowly. Once the bottleneck clears, messages should start to flow normally.
- **resolved** 2024-08-19 21:35 UTC: The general pipeline has recovered.

## Rewindex changes for this incident

- 2024-08-19 18:32 UTC: [Major incident: Delay in Message Processing](https://rewindex.com/change/if54c4fe6dea29b.md)


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Canonical: https://rewindex.com/company/courier/incidents/lxlc37p4m62p · Markdown: https://rewindex.com/company/courier/incidents/lxlc37p4m62p.md · JSON: https://rewindex.com/api/v1/companies/courier/incidents/lxlc37p4m62p · Generated 2026-10-20T01:32:16.462Z