# Courier: Delayed Message Processing

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-10-24 22:38 UTC · Resolved: 2024-10-25 02:48 UTC · Duration: 4.2 h
- Updates: 8 · Affected components: API, Courier - API
- [Vendor status page: https://stspg.io/jczn8vwfkh55](https://stspg.io/jczn8vwfkh55)
- [Company: Courier](https://rewindex.com/company/courier.md)

## Timeline of updates

- **investigating** 2024-10-24 22:38 UTC: Courier has identified a delay in message processing for the messages API. We are currently investigating the root cause and will update you periodically.
- **investigating** 2024-10-24 23:01 UTC: We are continuing to monitor the root cause of the delayed message processing.
- **investigating** 2024-10-24 23:29 UTC: The team is still investigating and discussing the root cause internally. Messages are experiencing longer than normal processing times.
- **identified** 2024-10-25 00:00 UTC: The team has identified the issue and is rolling out a fix for the message delays.
- **identified** 2024-10-25 00:40 UTC: Fix has been deployed and will be live in around 1hr.
- **identified** 2024-10-25 01:31 UTC: The team identified an issue with the latest fix and reverted it. A new fix has been published to mitigate the message delay issue. ETA to land in production ~45 minutes.
- **monitoring** 2024-10-25 02:43 UTC: A fix has been implemented and delivery times are beginning to returning to expected levels. The team will continue to monitor.
- **resolved** 2024-10-25 02:48 UTC: This incident has been resolved

## Rewindex changes for this incident

- 2024-10-24 22:38 UTC: [Major incident: Delayed Message Processing](https://rewindex.com/change/i261702242d69e8.md)


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Canonical: https://rewindex.com/company/courier/incidents/l0bjy301yq0w · Markdown: https://rewindex.com/company/courier/incidents/l0bjy301yq0w.md · JSON: https://rewindex.com/api/v1/companies/courier/incidents/l0bjy301yq0w · Generated 2026-10-20T00:15:01.800Z