# Courier: Message Status Delays

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-03-28 22:22 UTC · Resolved: 2023-03-28 23:27 UTC · Duration: 1.1 h
- Updates: 3 · Affected components: API, Courier - API, Courier - Web Application, Web Application
- [Vendor status page: https://stspg.io/ssrm1q1clfgl](https://stspg.io/ssrm1q1clfgl)
- [Company: Courier](https://rewindex.com/company/courier.md)

## Timeline of updates

- **identified** 2023-03-28 22:22 UTC: We have identified an issue that is causing message status delays to be reflected. This will also result in delayed outbound webhook message delivery. A fix is being tested and deployed.
- **monitoring** 2023-03-28 22:59 UTC: A fix has been deployed and the engineering team is monitoring status
- **resolved** 2023-03-28 23:27 UTC: System is back to being healthy and fully operational

## Rewindex changes for this incident

- 2023-03-28 22:22 UTC: [Major incident: Message Status Delays](https://rewindex.com/change/iba5d50eba7b3e8.md)


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Canonical: https://rewindex.com/company/courier/incidents/kvpp7zq9hyr9 · Markdown: https://rewindex.com/company/courier/incidents/kvpp7zq9hyr9.md · JSON: https://rewindex.com/api/v1/companies/courier/incidents/kvpp7zq9hyr9 · Generated 2026-10-20T00:09:58.287Z