# Courier: Automation Logs Delayed

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-07-09 19:18 UTC · Resolved: 2024-07-12 22:25 UTC · Duration: 3 d
- Updates: 2 · Affected components: Automations, Courier - Automations, Courier - Web Application, Web Application
- [Vendor status page: https://stspg.io/s7f6jtkkb8v9](https://stspg.io/s7f6jtkkb8v9)
- [Company: Courier](https://rewindex.com/company/courier.md)

## Timeline of updates

- **investigating** 2024-07-09 19:18 UTC: Courier Automation logs are currently experiencing a delay in showing up. The team is aware of this issue and is mitigating the root cause by relieving the bottleneck of incoming Automation requests.
- **resolved** 2024-07-12 22:25 UTC: This was a symptom of a previous automation issue, where a snowball effect caused a massive backlog of events. It took a long time for the Kinesis stream to catch up. We resolved the issue by temporarily increasing the stream shard count. The issue is now fully resolved.


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Canonical: https://rewindex.com/company/courier/incidents/jxnqrlmcl75y · Markdown: https://rewindex.com/company/courier/incidents/jxnqrlmcl75y.md · JSON: https://rewindex.com/api/v1/companies/courier/incidents/jxnqrlmcl75y · Generated 2026-10-20T03:13:27.160Z