# Courier: Send Pipeline and Event Status Slowdowns

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-09-06 16:35 UTC · Resolved: 2024-09-06 16:59 UTC · Duration: 23 min
- Updates: 5 · Affected components: API, Courier - API, Courier - Observability, Observability
- [Vendor status page: https://stspg.io/r9tjq09jq8wb](https://stspg.io/r9tjq09jq8wb)
- [Company: Courier](https://rewindex.com/company/courier.md)

## Timeline of updates

- **identified** 2024-09-06 16:35 UTC: The Courier team has identified an issue with the send pipeline and event status updates causing queued messages and delayed webhook events. The Courier team will monitor the bottleneck and adjust message batching necessary to flow messages normally.
- **identified** 2024-09-06 16:39 UTC: The team has increased our processing to help with the bottleneck.
- **monitoring** 2024-09-06 16:44 UTC: The team has increased the send pipeline worker and messages are clearing the bottleneck.
- **monitoring** 2024-09-06 16:52 UTC: Corrective actions have cleared the bottleneck and messages and events should be flowing normally.
- **resolved** 2024-09-06 16:59 UTC: Bottleneck has cleared for messages and event statuses.


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Canonical: https://rewindex.com/company/courier/incidents/htzjklcprnl3 · Markdown: https://rewindex.com/company/courier/incidents/htzjklcprnl3.md · JSON: https://rewindex.com/api/v1/companies/courier/incidents/htzjklcprnl3 · Generated 2026-10-20T00:05:34.280Z