# Courier: Timeouts impacting Courier Inbox and access to log data

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-09-27 15:06 UTC · Resolved: 2022-09-27 16:09 UTC · Duration: 1.1 h
- Updates: 4 · Affected components: API, Courier - API, Courier - Web Application, Web Application
- [Vendor status page: https://stspg.io/qwjmrxmnpd2g](https://stspg.io/qwjmrxmnpd2g)
- [Company: Courier](https://rewindex.com/company/courier.md)

## Timeline of updates

- **investigating** 2022-09-27 15:06 UTC: We are currently investigating an issue that is affecting Courier Inbox as well as the ability to access log data. Sends are not impacted.
- **identified** 2022-09-27 15:33 UTC: We have identified the cause of the issue and are working towards resolution.
- **monitoring** 2022-09-27 15:57 UTC: A fix has been deployed to Courier's production systems and services are returning to a healthy state. The engineering team will continue to monitor.
- **resolved** 2022-09-27 16:09 UTC: Systems have returned to normal


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Canonical: https://rewindex.com/company/courier/incidents/ddlcqlrd3m0v · Markdown: https://rewindex.com/company/courier/incidents/ddlcqlrd3m0v.md · JSON: https://rewindex.com/api/v1/companies/courier/incidents/ddlcqlrd3m0v · Generated 2026-10-20T00:05:15.884Z