# Courier: Internal Courier Error Issue

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-02-28 16:48 UTC · Resolved: 2025-03-01 04:11 UTC · Duration: 11 h
- Updates: 7 · Affected components: API
- [Vendor status page: https://stspg.io/m4wzdqxhspqy](https://stspg.io/m4wzdqxhspqy)
- [Company: Courier](https://rewindex.com/company/courier.md)

## Timeline of updates

- **identified** 2025-02-28 16:48 UTC: The Courier team has identified an issue where messages fail due to an "Internal Courier Error" in the test environment. Our team found the root cause and are working to mitigate the issue.
- **identified** 2025-02-28 17:14 UTC: We have tested the fix for "Internal Courier Error" and will be releasing it to production soon.
- **identified** 2025-02-28 17:36 UTC: A fix has been merged and will fully deploy within the next hour. Updates to follow.
- **monitoring** 2025-02-28 18:40 UTC: The fix has landed in production and we will be monitoring for any more "Internal Courier Errors". We will be working on reprocessing any dropped messages caused by this issue.
- **monitoring** 2025-02-28 18:57 UTC: Messages with tags are no longer impacted, and error has been resolved. The team is working on reprocessing dropped messages.
- **monitoring** 2025-02-28 19:52 UTC: The team is still working on reprocessing dropped messages caused by this issue. Send pipeline is operational.
- **resolved** 2025-03-01 04:11 UTC: All impacted messages have been reprocessed.


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Canonical: https://rewindex.com/company/courier/incidents/92yqw7cnbxqh · Markdown: https://rewindex.com/company/courier/incidents/92yqw7cnbxqh.md · JSON: https://rewindex.com/api/v1/companies/courier/incidents/92yqw7cnbxqh · Generated 2026-10-20T00:52:42.309Z