# Courier: Delay in the messages sent out

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-07-21 18:02 UTC · Resolved: 2023-07-21 18:41 UTC · Duration: 39 min
- Updates: 4
- [Vendor status page: https://stspg.io/xh70kqbzx3hq](https://stspg.io/xh70kqbzx3hq)
- [Company: Courier](https://rewindex.com/company/courier.md)

## Timeline of updates

- **investigating** 2023-07-21 18:02 UTC: Courier has found an issue causing delay in messages being sent. We've identified the root cause and a fix is on its way to production, we'll follow up shortly with an update when the fix is live.
- **identified** 2023-07-21 18:03 UTC: The issue has been identified and a fix is on its way to production
- **monitoring** 2023-07-21 18:27 UTC: System looks healthy and we're monitoring closely.
- **resolved** 2023-07-21 18:41 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2023-07-21 18:02 UTC: [Major incident: Delay in the messages sent out](https://rewindex.com/change/ife770038b9fe4f.md)


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Canonical: https://rewindex.com/company/courier/incidents/4m909tv8xfw6 · Markdown: https://rewindex.com/company/courier/incidents/4m909tv8xfw6.md · JSON: https://rewindex.com/api/v1/companies/courier/incidents/4m909tv8xfw6 · Generated 2026-10-20T00:14:59.332Z