# Courier: An incident with Courier's hosting infrastructure has been identified and is impacting access to service.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-06-13 19:13 UTC · Resolved: 2023-06-13 21:28 UTC · Duration: 2.3 h
- Updates: 5 · Affected components: Hosting Infrastructure - AWS dynamodb-us-east-1, Hosting Infrastructure - AWS kinesis-us-east-1, Hosting Infrastructure - AWS sqs-us-east-1, Hosting Infrastructure - AWS lambda-us-east-1, Hosting Infrastructure - AWS elasticsearch-us-east-1
- [Vendor status page: https://stspg.io/tw1z4ldgb4h4](https://stspg.io/tw1z4ldgb4h4)
- [Company: Courier](https://rewindex.com/company/courier.md)

## Part of an outage event

- [AWS outage, Jun 13, 2023: 56 vendors, 56 incidents](https://rewindex.com/events/2023-06-13-aws)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +0 min vs the first vendor naming AWS)

```mermaid
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>13 vendors, 13 blamed AWS<br/>Pipedream, Wiz, Temporal Cloud +10"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>7 vendors, 6 blamed AWS<br/>CockroachDB, Vanta, Asana +4"]:::blames
  root --> h4
  me["Courier (this incident)<br/>posted +0 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2023-06-13 19:13 UTC: The engineering team is currently investing and working with the support team of our provider infrastructure.
- **investigating** 2023-06-13 19:13 UTC: We are continuing to investigate this issue.
- **investigating** 2023-06-13 20:23 UTC: The extent of the outage with our service provider continues to increase. The team is closely monitoring.
- **monitoring** 2023-06-13 21:07 UTC: Systems should be returning to a normal operating state. Our engineering team will continue to monitor.
- **resolved** 2023-06-13 21:28 UTC: Services have been fully restored

## Rewindex changes for this incident

- 2023-06-13 19:13 UTC: [Major incident: An incident with Courier's hosting infrastructure has been identified and is impacting access to service.](https://rewindex.com/change/ic886dc52ed4c9b.md)


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Canonical: https://rewindex.com/company/courier/incidents/31fl4hrgjtr9 · Markdown: https://rewindex.com/company/courier/incidents/31fl4hrgjtr9.md · JSON: https://rewindex.com/api/v1/companies/courier/incidents/31fl4hrgjtr9 · Generated 2026-10-19T23:15:50.454Z