# Coralogix: Log Query failures across EU1 region

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-05 08:46 UTC · Resolved: 2026-08-05 09:01 UTC · Duration: 15 min
- Updates: 3 · Affected components: EU1 - UI - Explore, UI - Explore, UI - Explore, US1 - UI - Explore, Processing - Logs, US1 - Processing - Logs, EU1 - Processing - Logs, Processing - Logs
- [Vendor status page: https://stspg.io/hhc35cqq01yr](https://stspg.io/hhc35cqq01yr)
- [Company: Coralogix](https://rewindex.com/company/coralogix.md)

## Summary

Coralogix reported a major incident causing log query failures in Explore → Logs (v2 and Legacy), including errors accessing archived log data. It started at 2026-08-05 08:46 UTC and was resolved at 2026-08-05 09:01 UTC, lasting 15 min. Although initially reporting EU1 and US1 impact, Coralogix confirmed only EU1 was affected; all services were restored. _(machine-written, sol)_
## Timeline of updates

- **monitoring** 2026-08-05 08:46 UTC: We experienced a brief period of log query failures affecting Explore → Logs (both v2 and Legacy) in the EU1 and US1 regions. During this time, some customers may have encountered errors when running log queries or accessing archived log data. Our engineering team was actively engaged and at this time, the platform is operating normally. We will continue to monitor the situation to ensure stability. We apologize for the inconvenience and appreciate your patience.
- **monitoring** 2026-08-05 08:51 UTC: We are continuing to monitor for any further issues.
- **resolved** 2026-08-05 09:01 UTC: All services are currently up and running. We can confirm that the issue was affecting only EU1 region.

## Rewindex changes for this incident

- 2026-08-05 08:46 UTC: [Major incident: Log Query failures across EU1 region](https://rewindex.com/change/i654eea31a5f003.md)


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Canonical: https://rewindex.com/company/coralogix/incidents/snct88qxgqvk · Markdown: https://rewindex.com/company/coralogix/incidents/snct88qxgqvk.md · JSON: https://rewindex.com/api/v1/companies/coralogix/incidents/snct88qxgqvk · Generated 2026-10-18T10:43:21.007Z