# Convex: elevated latency/errors for a subset of customers

> Convex status incident “elevated latency/errors for a subset of customers” on 2025-11-05: impact minor (vendor’s label), 17 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/convex/incidents/vynjpxlyjp2q
Last updated: 2025-11-05T22:53:34Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-05 22:37 UTC · Resolved: 2025-11-05 22:53 UTC · Duration: 17 min
- Updates: 3 · Affected components: Free & Starter, Live Traffic - Database Services, Live Traffic - Function Runtime
- [Vendor status page: https://stspg.io/rg4hnr0m2bz9](https://stspg.io/rg4hnr0m2bz9)
- [Company: Convex](https://rewindex.com/company/convex.md)

## Timeline of updates

- **investigating** 2025-11-05 22:37 UTC: Customers on one of our database clusters are experiencing elevated latency and error rates. We're investigating the cause.
- **monitoring** 2025-11-05 22:47 UTC: Service was restored within 10 minutes to the affected deployments. The Convex team is monitoring the situation
- **resolved** 2025-11-05 22:53 UTC: This incident has been resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Convex, started 2025-11-05 22:37 UTC, resolved after 17 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/convex/incidents/vynjpxlyjp2q
- Citation: Convex, “elevated latency/errors for a subset of customers” (2025-11-05 22:37 UTC). Archived by Rewindex: https://rewindex.com/company/convex/incidents/vynjpxlyjp2q (CC BY 4.0).
- Markdown link: `[Convex: elevated latency/errors for a subset of customers (2025-11-05)](https://rewindex.com/company/convex/incidents/vynjpxlyjp2q)`


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Canonical: https://rewindex.com/company/convex/incidents/vynjpxlyjp2q · Markdown: https://rewindex.com/company/convex/incidents/vynjpxlyjp2q.md · JSON: https://rewindex.com/api/v1/companies/convex/incidents/vynjpxlyjp2q · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:39:45.929Z