# Convex: Elevated error rates for a subset of instances

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-21 22:15 UTC · Resolved: 2025-11-21 22:22 UTC · Duration: 6 min
- Updates: 3 · Affected components: Live Traffic - Node.js Runtime, Free & Starter, Live Traffic - Database Services, Live Traffic - Function Runtime
- [Vendor status page: https://stspg.io/vq4slxxmzmjy](https://stspg.io/vq4slxxmzmjy)
- [Company: Convex](https://rewindex.com/company/convex.md)

## Summary

Convex reported a major incident with elevated error rates for a small subset of instances, affecting Free & Starter and Live Traffic database, function and Node.js runtime services. It started at 2025-11-21 22:15 UTC and was resolved at 2025-11-21 22:22 UTC; the computed duration was 6 min. Convex identified the issue and implemented a fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-11-21 22:15 UTC: A small subset Convex instances are experiencing elevated errors rates. The Convex team is investigating.
- **identified** 2025-11-21 22:19 UTC: The issue has been identified and the team is implementing a fix. Some affected deployments are back online
- **resolved** 2025-11-21 22:22 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-11-21 22:15 UTC: [Major incident: Elevated error rates for a subset of instances](https://rewindex.com/change/i1a8cbab7ebe363.md)


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Canonical: https://rewindex.com/company/convex/incidents/tqcw0gxjf9jq · Markdown: https://rewindex.com/company/convex/incidents/tqcw0gxjf9jq.md · JSON: https://rewindex.com/api/v1/companies/convex/incidents/tqcw0gxjf9jq · Generated 2026-10-18T12:41:29.365Z