# Convex: elevated latency/errors for a subset of customers

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-10-28 21:38 UTC · Resolved: 2025-10-28 23:50 UTC · Duration: 2.2 h
- Updates: 3 · Affected components: Free & Starter, Live Traffic - Database Services
- [Vendor status page: https://stspg.io/b9w0j0l7sqc8](https://stspg.io/b9w0j0l7sqc8)
- [Company: Convex](https://rewindex.com/company/convex.md)

## Timeline of updates

- **investigating** 2025-10-28 21:38 UTC: We're investigating an issue with a database cluster leading to degraded performance and higher error rates for affected deployments.
- **identified** 2025-10-28 21:50 UTC: Service has been restored to Pro customers and we're working on restoring free deployments.
- **resolved** 2025-10-28 23:50 UTC: This incident has been resolved. The specific cause was due to a maintenance operation from a downstream provider which resulted in a database cluster switching to using an unoptimized table format. We'll be working to ensure the underlying cause is resolved.


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Canonical: https://rewindex.com/company/convex/incidents/ryykhysm2rtl · Markdown: https://rewindex.com/company/convex/incidents/ryykhysm2rtl.md · JSON: https://rewindex.com/api/v1/companies/convex/incidents/ryykhysm2rtl · Generated 2026-10-18T12:20:21.419Z