# Convex: Some custom domains not working

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-02-10 01:26 UTC · Resolved: 2026-02-10 02:01 UTC · Duration: 35 min
- Updates: 3 · Affected components: Free & Starter, Live Traffic - Database Services, Live Traffic - Function Runtime
- [Vendor status page: https://stspg.io/sgyxmyfqf677](https://stspg.io/sgyxmyfqf677)
- [Company: Convex](https://rewindex.com/company/convex.md)

## Summary

Convex reported a major incident affecting many custom domains, which failed with TLS errors due to a misconfiguration; listed components were Free & Starter, Live Traffic - Database Services, and Live Traffic - Function Runtime. It lasted 35 min, from 2026-02-10 01:26 UTC to 2026-02-10 02:01 UTC; all hostnames were reconfigured before resolution. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-02-10 01:26 UTC: A misconfiguration caused many custom domains to stop working with a TLS error. We are rolling out a fix.
- **monitoring** 2026-02-10 01:31 UTC: All hostnames have been reconfigured and should be available again.
- **resolved** 2026-02-10 02:01 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-02-10 01:26 UTC: [Major incident: Some custom domains not working](https://rewindex.com/change/i122bed7e8756a2.md)


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Canonical: https://rewindex.com/company/convex/incidents/hlygqf9dqymt · Markdown: https://rewindex.com/company/convex/incidents/hlygqf9dqymt.md · JSON: https://rewindex.com/api/v1/companies/convex/incidents/hlygqf9dqymt · Generated 2026-10-18T10:39:39.906Z