# Convex: Errors affecting some instances

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-25 13:15 UTC · Resolved: 2025-10-25 17:34 UTC · Duration: 4.3 h
- Updates: 3 · Affected components: Free & Starter, Live Traffic - Database Services, Live Traffic - Function Runtime
- [Vendor status page: https://stspg.io/hfs1d63vnxf1](https://stspg.io/hfs1d63vnxf1)
- [Company: Convex](https://rewindex.com/company/convex.md)

## Summary

Convex reported a major incident causing errors on some instances, affecting Free & Starter, Live Traffic - Database Services, and Live Traffic - Function Runtime. It ran from 2025-10-25 13:15 UTC to 2025-10-25 17:34 UTC, lasting 4 h 19 min. Convex reported Pro customers fully remediated at 14:10 UTC; no specific cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-10-25 13:15 UTC: We are currently investigating this issue.
- **investigating** 2025-10-25 14:10 UTC: Identified an issue. Remediating. Pro customers have been remediated fully. Continuing to monitor
- **resolved** 2025-10-25 17:34 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-10-25 13:15 UTC: [Major incident: Errors affecting some instances](https://rewindex.com/change/i9da5d64dbd5434.md)


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Canonical: https://rewindex.com/company/convex/incidents/65mbqljvgtbs · Markdown: https://rewindex.com/company/convex/incidents/65mbqljvgtbs.md · JSON: https://rewindex.com/api/v1/companies/convex/incidents/65mbqljvgtbs · Generated 2026-10-18T11:38:54.952Z