# Convex: AI gateway unavailable

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-09-28 21:09 UTC · Resolved: 2026-09-28 22:13 UTC · Duration: 1.1 h
- Updates: 3 · Affected components: AI Gateway
- [Vendor status page: https://stspg.io/69tvx0v68mbg](https://stspg.io/69tvx0v68mbg)
- [Company: Convex](https://rewindex.com/company/convex.md)

## Summary

Convex’s AI Gateway rejected requests during a critical outage starting 2026-09-28 21:09 UTC and resolved at 2026-09-28 22:13 UTC, lasting 1 h 3 min. Convex attributed the failures to an upstream provider, implemented a fix, and confirmed service was restored. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-28 21:09 UTC: We are currently investigating an issue that makes the AI gateway refuse requests.
- **monitoring** 2026-09-28 21:49 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-09-28 22:13 UTC: An issue with an upstream provider caused requests to the AI Gateway to be rejected. The issue has been resolved and service has been restored. We apologize for the disruption.

## Rewindex changes for this incident

- 2026-09-28 21:09 UTC: [Critical incident: AI gateway unavailable](https://rewindex.com/change/ic2fc28f5d4811f.md)


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Canonical: https://rewindex.com/company/convex/incidents/5v2jxc6z5jsg · Markdown: https://rewindex.com/company/convex/incidents/5v2jxc6z5jsg.md · JSON: https://rewindex.com/api/v1/companies/convex/incidents/5v2jxc6z5jsg · Generated 2026-10-18T11:34:40.075Z