# Convex: Usage info on Convex dashboard is unavailable

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-20 14:48 UTC · Resolved: 2025-10-20 22:00 UTC · Duration: 7.2 h
- Updates: 3 · Affected components: Development Services - Dashboard
- [Vendor status page: https://stspg.io/bm3zx6548rsr](https://stspg.io/bm3zx6548rsr)
- [Company: Convex](https://rewindex.com/company/convex.md)

## Summary

Convex dashboard usage information could not be queried during a major incident starting 2025-10-20 14:48 UTC and resolved at 2025-10-20 22:00 UTC, lasting 7 h 11 min. Convex suspected a new round of AWS issues and later reported identifying the issue and implementing a fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-10-20 14:48 UTC: Usage information can't be queried at the moment; we believe this is caused by a new round of AWS issues.
- **identified** 2025-10-20 19:20 UTC: The issue has been identified and a fix is being implemented.
- **resolved** 2025-10-20 22:00 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-10-20 14:48 UTC: [Major incident: Usage info on Convex dashboard is unavailable](https://rewindex.com/change/i82c9957acf6557.md)


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Canonical: https://rewindex.com/company/convex/incidents/5h6942j8b3nn · Markdown: https://rewindex.com/company/convex/incidents/5h6942j8b3nn.md · JSON: https://rewindex.com/api/v1/companies/convex/incidents/5h6942j8b3nn · Generated 2026-10-18T12:22:30.595Z