# Convex: elevated latency/errors for a subset of customers

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-03 11:24 UTC · Resolved: 2025-11-03 12:42 UTC · Duration: 1.3 h
- Updates: 4 · Affected components: Free & Starter, Live Traffic - Database Services, Live Traffic - Function Runtime
- [Vendor status page: https://stspg.io/1zndks7tzrc1](https://stspg.io/1zndks7tzrc1)
- [Company: Convex](https://rewindex.com/company/convex.md)

## Timeline of updates

- **investigating** 2025-11-03 11:24 UTC: Customers on one of our database clusters are experiencing elevated latency and error rates. We're investigating the cause.
- **investigating** 2025-11-03 12:14 UTC: We temporarily halted all activity on the affected database cluster to restore it to a healthy state, and are bringing affected customers back online now. Pro customers should see their deployments back online immediately, and we're working on restoring service to remaining customers on this database cluster now.
- **monitoring** 2025-11-03 12:23 UTC: All Convex deployments on the affected database cluster are back online now. We're continuing to investigate the root cause of this outage and monitor for stability.
- **resolved** 2025-11-03 12:42 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/convex/incidents/3thzy0krfj3k · Markdown: https://rewindex.com/company/convex/incidents/3thzy0krfj3k.md · JSON: https://rewindex.com/api/v1/companies/convex/incidents/3thzy0krfj3k · Generated 2026-10-18T12:20:46.606Z