# Contentstack: Contentstack - AWS NA and AWS EU - Unable to access stack via SSO

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-10-25 08:49 UTC · Resolved: 2024-10-25 09:39 UTC · Duration: 50 min
- Updates: 3 · Affected components: Amazon Web Services EU Region - Content Management API, Content Management API, Amazon Web Services EU Region - Web Application, Web Application, Amazon Web Services US Region - Content Management API, Content Management API, Amazon Web Services US Region - Web Application, Web Application
- [Vendor status page: https://stspg.io/htvwx1ml3kcz](https://stspg.io/htvwx1ml3kcz)
- [Company: Contentstack](https://rewindex.com/company/contentstack.md)

## Timeline of updates

- **investigating** 2024-10-25 08:49 UTC: Some customers may experience difficulties accessing their stack after logging in via SSO. Our team is actively working to resolve the issue, and we will keep you updated with further developments. If you encounter any issues while accessing our services, please do not hesitate to contact our Customer Success Team.
- **monitoring** 2024-10-25 09:25 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2024-10-25 09:39 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/contentstack/incidents/965gm9pkkh0m · Markdown: https://rewindex.com/company/contentstack/incidents/965gm9pkkh0m.md · JSON: https://rewindex.com/api/v1/companies/contentstack/incidents/965gm9pkkh0m · Generated 2026-10-20T01:30:27.526Z