# Contentstack: Contentstack - Live Chat Service Disruption

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-06-17 14:20 UTC · Resolved: 2025-06-17 17:14 UTC · Duration: 2.9 h
- Updates: 5
- [Vendor status page: https://stspg.io/qk0lkg9ry8sd](https://stspg.io/qk0lkg9ry8sd)
- [Company: Contentstack](https://rewindex.com/company/contentstack.md)

## Timeline of updates

- **investigating** 2025-06-17 13:43 UTC: This is to notify that we are currently experiencing issues with our Live Chat service. We are actively working to resolve the issue and will provide updates as they become available.  Until then, for any assistance, please reach out to our Support Team at support@contentstack.com.
- **investigating** 2025-06-17 14:20 UTC: Our team is still actively investigating the root cause. We are making progress and will provide another update as soon as new information is available. In the meantime, please continue to direct all support requests to our Support Team at support@contentstack.com.
- **investigating** 2025-06-17 16:02 UTC: We have successfully identified the root cause of the problem. Our engineers are now actively working on implementing a fix.  We will send a confirmation once the issue is resolved and the service is stable. For any immediate needs, please continue to reach out to our Support Team at support@contentstack.com.
- **monitoring** 2025-06-17 16:46 UTC: We have implemented a fix for the ongoing issues with our Live Chat service and are currently monitoring the system to ensure stability and complete service restoration. We will provide a final update once we have confirmed the issue is completely resolved.
- **resolved** 2025-06-17 17:14 UTC: We can now confirm that the issue with our Live Chat service has been fully resolved and the service is stable. The root cause was identified, and a fix was successfully implemented. Thank you for your patience and understanding as we worked to resolve this matter. Our Live Chat is now available for all support inquiries.


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Canonical: https://rewindex.com/company/contentstack/incidents/2ws4y1v4khmj · Markdown: https://rewindex.com/company/contentstack/incidents/2ws4y1v4khmj.md · JSON: https://rewindex.com/api/v1/companies/contentstack/incidents/2ws4y1v4khmj · Generated 2026-10-20T00:01:44.721Z