# Contentful: Issues with asset uploads

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-02-09 12:31 UTC · Resolved: 2026-02-09 20:54 UTC · Duration: 8.4 h
- Updates: 5 · Affected components: Website, Web App, EU data residency - Web App, Web App
- [Vendor status page: https://stspg.io/zf17mtv2lpfw](https://stspg.io/zf17mtv2lpfw)
- [Company: Contentful](https://rewindex.com/company/contentful.md)

## Timeline of updates

- **investigating** 2026-02-09 12:31 UTC: Customers are experiencing issues with uploading assets, specifically SVGs. We are investigating.
- **identified** 2026-02-09 12:48 UTC: Uploads of XML-like file types, e.g. SVG, are failing. We are working on a resolution.
- **identified** 2026-02-09 13:20 UTC: We have enabled a simpler fallback uploader that provides less functionality while we investigate the issue (XML-like file types, e.g. SVG, are working again though). Customers will need to reload the Contentful WebApp to use the fallback uploader.
- **monitoring** 2026-02-09 20:21 UTC: We were able to mitigate the issue and have re-enabled the regular file uploader.
- **resolved** 2026-02-09 20:54 UTC: This issue has been resolved.


---
Canonical: https://rewindex.com/company/contentful/incidents/zzkr49fy971t · Markdown: https://rewindex.com/company/contentful/incidents/zzkr49fy971t.md · JSON: https://rewindex.com/api/v1/companies/contentful/incidents/zzkr49fy971t · Generated 2026-10-18T12:23:20.246Z