# Contentful: Errors on Contentful Content Management and Preview APIs.

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-02 07:53 UTC · Resolved: 2026-07-02 14:27 UTC · Duration: 6.6 h
- Updates: 7 · Affected components: Content Management API, Content Management API, EU data residency - Content Management API, Web App, EU data residency - Web App, Web App, Authentication service
- [Vendor status page: https://stspg.io/v6c9r43c10lg](https://stspg.io/v6c9r43c10lg)
- [Company: Contentful](https://rewindex.com/company/contentful.md)

## Timeline of updates

- **investigating** 2026-07-02 07:53 UTC: We are investigating an issues where some customers are seeing increased errors and latency when trying to access Contentful Management and Preview APIs (CMA and CPA) - this issue also affects the Contentful WebApp.
- **investigating** 2026-07-02 08:11 UTC: We are continuing to investigate this issue. Note: This is mostly affecting customer requests routed through the Frankfurt region.
- **investigating** 2026-07-02 09:53 UTC: We are continuing to work with one of our upstream CDN providers on resolving this issue.
- **investigating** 2026-07-02 10:32 UTC: We are continuing to work with our upstream CDN provider on mitigating this issue with traffic routing through the Frankfurt region.  Some customers have been able workaround the issue by using a VPN when connecting to Contentful (which routes traffic to a different Point of Presence (POP) other than the affected FRA one).
- **identified** 2026-07-02 11:19 UTC: Traffic has been routed away from the affected POP (FRA) and error rates have dropped as a result.
- **monitoring** 2026-07-02 12:21 UTC: Routing traffic away from the affected POP (FRA) has been effective in mitigating this issue. We are continuing to monitor the situation.
- **resolved** 2026-07-02 14:27 UTC: This issue has been resolved.


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Canonical: https://rewindex.com/company/contentful/incidents/nng4qt2x7411 · Markdown: https://rewindex.com/company/contentful/incidents/nng4qt2x7411.md · JSON: https://rewindex.com/api/v1/companies/contentful/incidents/nng4qt2x7411 · Generated 2026-10-18T12:36:10.193Z