# Contentful: Support ticketing tool unavailable

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2019-07-02 13:56 UTC · Resolved: 2019-07-02 15:44 UTC · Duration: 1.8 h
- Updates: 1
- [Vendor status page: https://www.contentfulstatus.com/incidents/5lsj0z1vbh6p](https://www.contentfulstatus.com/incidents/5lsj0z1vbh6p)
- [Company: Contentful](https://rewindex.com/company/contentful.md)

## Part of an outage event

- [Cloudflare outage, Jul 2, 2019: 16 vendors, 16 incidents](https://rewindex.com/events/2019-07-02-cloudflare)
- This incident started in the same window without naming Cloudflare (timing only, not evidence of a link). (timing only, posted +1 h 13 min vs the first vendor naming Cloudflare)

```mermaid
flowchart LR
  root["Cloudflare<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>1 vendor, 1 blamed Cloudflare<br/>Wise"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>3 vendors, 3 blamed Cloudflare<br/>Optimizely, Discord, Pendo"]:::blames
  root --> h4
  me["Contentful (this incident)<br/>posted +1 h 13 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2019-07-02 15:44 UTC: The issue is resolved. For Support requests please follow our contact form here: https://www.contentful.com/support/

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/contentful/incidents/5lsj0z1vbh6p · Markdown: https://rewindex.com/company/contentful/incidents/5lsj0z1vbh6p.md · JSON: https://rewindex.com/api/v1/companies/contentful/incidents/5lsj0z1vbh6p · Generated 2026-10-20T01:31:56.585Z