# Confluence: File previews are not rendering for attachments

> Confluence status incident “File previews are not rendering for attachments” on 2023-04-05: impact minor (vendor’s label), 1.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/confluence/incidents/rph21w8vk4t8
Last updated: 2023-04-05T23:46:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-04-05 22:37 UTC · Resolved: 2023-04-05 23:46 UTC · Duration: 1.1 h
- Updates: 1
- [Vendor status page: https://confluence.status.atlassian.com/incidents/rph21w8vk4t8](https://confluence.status.atlassian.com/incidents/rph21w8vk4t8)
- [Company: Confluence](https://rewindex.com/company/confluence.md)

## Timeline of updates

- **resolved** 2023-04-05 23:46 UTC: Between 06:00 UTC to 23:30 UTC, we experienced thumbnails and previews of attachments were not loading for some Confluence, Jira Work Management, Jira Service Management, and Jira Software customers. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Confluence, started 2023-04-05 22:37 UTC, resolved after 1.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/confluence/incidents/rph21w8vk4t8
- Citation: Confluence, “File previews are not rendering for attachments” (2023-04-05 22:37 UTC). Archived by Rewindex: https://rewindex.com/company/confluence/incidents/rph21w8vk4t8 (CC BY 4.0).
- Markdown link: `[Confluence: File previews are not rendering for attachments (2023-04-05)](https://rewindex.com/company/confluence/incidents/rph21w8vk4t8)`


---
Canonical: https://rewindex.com/company/confluence/incidents/rph21w8vk4t8 · Markdown: https://rewindex.com/company/confluence/incidents/rph21w8vk4t8.md · JSON: https://rewindex.com/api/v1/companies/confluence/incidents/rph21w8vk4t8 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:01:15.847Z