# Confluence: Confluence Cloud slowness and intermittently failing to retrieve profiles in APAC

> Confluence status incident “Confluence Cloud slowness and intermittently failing to retrieve profiles in APAC” on 2019-12-06: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/confluence/incidents/r5mgl3v0v3jj
Last updated: 2019-12-06T03:46:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2019-12-06 03:46 UTC · Resolved: 2019-12-06 03:46 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://confluence.status.atlassian.com/incidents/r5mgl3v0v3jj](https://confluence.status.atlassian.com/incidents/r5mgl3v0v3jj)
- [Company: Confluence](https://rewindex.com/company/confluence.md)

## Timeline of updates

- **resolved** 2019-12-06 03:46 UTC: Between Dec 6 01:30 UTC to Dec 6 01:45 UTC, we experienced performance degradation and intermittent failures retrieving user profile information for Confluence Cloud users hosted in the APAC region. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Confluence, started 2019-12-06 03:46 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/confluence/incidents/r5mgl3v0v3jj
- Citation: Confluence, “Confluence Cloud slowness and intermittently failing to retrieve profiles in APAC” (2019-12-06 03:46 UTC). Archived by Rewindex: https://rewindex.com/company/confluence/incidents/r5mgl3v0v3jj (CC BY 4.0).
- Markdown link: `[Confluence: Confluence Cloud slowness and intermittently failing to retrieve profiles in APAC (2019-12-06)](https://rewindex.com/company/confluence/incidents/r5mgl3v0v3jj)`


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Canonical: https://rewindex.com/company/confluence/incidents/r5mgl3v0v3jj · Markdown: https://rewindex.com/company/confluence/incidents/r5mgl3v0v3jj.md · JSON: https://rewindex.com/api/v1/companies/confluence/incidents/r5mgl3v0v3jj · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:07:48.085Z