# Confluence: Issues affecting user syncing, Atlassian Administration

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-06-25 09:38 UTC · Resolved: 2025-06-25 10:57 UTC · Duration: 1.3 h
- Updates: 4 · Affected components: Authentication and User Management
- [Vendor status page: https://stspg.io/y163ym3htgm4](https://stspg.io/y163ym3htgm4)
- [Company: Confluence](https://rewindex.com/company/confluence.md)

## Summary

A major outage started at 2025-06-25 09:38 UTC and was resolved at 2025-06-25 10:57 UTC, lasting 1 h 19 min. Customers encountered errors loading Users and Groups pages in Atlassian Administration and errors affecting user IDP syncing. Atlassian said it mitigated the problem but did not disclose the root cause. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-06-25 09:38 UTC: We are investigating reports of errors loading Users and Groups pages in Atlassian Administration, and errors affecting user IDP syncing. We will provide more details once we identify the root cause.
- **identified** 2025-06-25 10:21 UTC: We continue to work on resolving the user syncing functionality for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. We have identified the root cause and expect recovery shortly.
- **monitoring** 2025-06-25 10:41 UTC: We have identified the root cause of the issue and have mitigated the problem. We are now monitoring closely.
- **resolved** 2025-06-25 10:57 UTC: Between 07:40 UTC and 10:31 UTC, we experienced issues affecting user syncing in Atassian Administration. This affected Confluence, Jira Work Management, Jira Service Management, Jira, Trello, and Guard. The issue has been resolved and the service is operating normally.

## Rewindex changes for this incident

- 2025-06-25 09:38 UTC: [Major incident: Issues affecting user syncing, Atlassian Administration](https://rewindex.com/change/icb7a684a8b1e54.md)


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Canonical: https://rewindex.com/company/confluence/incidents/nhw1kklrvvtx · Markdown: https://rewindex.com/company/confluence/incidents/nhw1kklrvvtx.md · JSON: https://rewindex.com/api/v1/companies/confluence/incidents/nhw1kklrvvtx · Generated 2026-10-18T09:38:23.737Z