# Confluence: Notifications are delayed

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-25 08:42 UTC · Resolved: 2026-08-25 14:33 UTC · Duration: 5.8 h
- Updates: 5 · Affected components: Notifications, Search, View Content, Cloud to Cloud Migrations - Copy Product Data, Confluence Automations, Android App, Mobile - Android App, Server to Cloud Migrations - Copy Product Data, Purchasing & Licensing, iOS App, Mobile - iOS App, Authentication and User Management, Administration, Signup, Marketplace Apps, Comments, Create and Edit
- [Vendor status page: https://stspg.io/clg93z8tmk67](https://stspg.io/clg93z8tmk67)
- [Company: Confluence](https://rewindex.com/company/confluence.md)

## Summary

Confluence reported a major incident delaying email, mobile and slack notifications for Jira, JSM and Confluence, starting 2026-08-25 08:42 UTC and resolved at 2026-08-25 14:33 UTC, lasting 5 h 51 min. Teams applied corrective measures in one impacted region; the vendor confirmed normal service for all customers without specifying a cause. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-08-25 08:42 UTC: We are actively investigating reports of performance degradation resulting in increased latency for email, mobile, and slack notifications for Jira, JSM and Confluence. Our teams are investigating the issue and more information will be shared within the next 1 hour.
- **investigating** 2026-08-25 09:44 UTC: Our teams have identified the impacted regions and are actively working to mitigate the issue. We will provide further updates within an hour, or sooner if we have significant progress to share.
- **investigating** 2026-08-25 10:49 UTC: Our teams have taken few corrective measures to mitigate the issue in one of the impacted regions and are observing some improvements. We continue to monitor the situation and will take necessary actions until the incident is fully recovered. We will provide further updates within next two hours, or sooner if we have significant progress to share.
- **monitoring** 2026-08-25 13:01 UTC: Our teams continue to mitigate the issue and are observing some improvements. We continue to monitor the situation and will take necessary actions until the incident is fully recovered. We will provide further updates within next two hours, or sooner if we have significant progress to share.
- **resolved** 2026-08-25 14:33 UTC: On 25th Aug 2026, some users may have experienced increased latency in email, mobile and slack notifications. The issue has now been resolved, and the service is operating normally for all customers.

## Rewindex changes for this incident

- 2026-08-25 08:42 UTC: [Major incident: Notifications are delayed](https://rewindex.com/change/iaef6d0ae5caa1b.md)


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Canonical: https://rewindex.com/company/confluence/incidents/n719bx37vb9h · Markdown: https://rewindex.com/company/confluence/incidents/n719bx37vb9h.md · JSON: https://rewindex.com/api/v1/companies/confluence/incidents/n719bx37vb9h · Generated 2026-10-18T10:26:44.789Z