# Confluence: Jira and Confluence has degraded performance - scoped to Brazil only

> Confluence status incident “Jira and Confluence has degraded performance - scoped to Brazil only” on 2025-02-10: impact minor (vendor’s label), 1.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/confluence/incidents/mrg2r22znjzn
Last updated: 2025-02-10T19:26:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-02-10 18:07 UTC · Resolved: 2025-02-10 19:26 UTC · Duration: 1.3 h
- Updates: 1
- [Vendor status page: https://confluence.status.atlassian.com/incidents/mrg2r22znjzn](https://confluence.status.atlassian.com/incidents/mrg2r22znjzn)
- [Company: Confluence](https://rewindex.com/company/confluence.md)

## Timeline of updates

- **resolved** 2025-02-10 19:26 UTC: Between February 10, 2025, at 17:04 UTC and 18:32 UTC, some customers for Jira Work Management, Jira Service Management, Jira, Jira Product Discovery Cloud and Confluence experienced degraded performance and 500 errors. We found that cloud products in Brazil encountered an internal limit with our cloud service provider. We redistributed traffic to mitigate this issue and are working with our cloud provider to address this issue in the future. The issue has been resolved and all the services are operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Confluence, started 2025-02-10 18:07 UTC, resolved after 1.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/confluence/incidents/mrg2r22znjzn
- Citation: Confluence, “Jira and Confluence has degraded performance - scoped to Brazil only” (2025-02-10 18:07 UTC). Archived by Rewindex: https://rewindex.com/company/confluence/incidents/mrg2r22znjzn (CC BY 4.0).
- Markdown link: `[Confluence: Jira and Confluence has degraded performance - scoped to Brazil only (2025-02-10)](https://rewindex.com/company/confluence/incidents/mrg2r22znjzn)`


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Canonical: https://rewindex.com/company/confluence/incidents/mrg2r22znjzn · Markdown: https://rewindex.com/company/confluence/incidents/mrg2r22znjzn.md · JSON: https://rewindex.com/api/v1/companies/confluence/incidents/mrg2r22znjzn · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:38:34.074Z