# Confluence: Customers may experience delays receiving emails

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-06-04 17:17 UTC · Resolved: 2025-06-04 20:59 UTC · Duration: 3.7 h
- Updates: 2 · Affected components: Notifications, Search, View Content, Cloud to Cloud Migrations - Copy Product Data, Confluence Automations, Android App, Mobile - Android App, Server to Cloud Migrations - Copy Product Data, Purchasing & Licensing, iOS App, Mobile - iOS App, Authentication and User Management, Administration, Signup, Marketplace Apps, Comments, Create and Edit
- [Vendor status page: https://stspg.io/1nt8ph2jr9v2](https://stspg.io/1nt8ph2jr9v2)
- [Company: Confluence](https://rewindex.com/company/confluence.md)

## Summary

Confluence reported major degradation causing email delivery delays. The incident started at 2025-06-04 17:17 UTC and was resolved at 2025-06-04 20:59 UTC, lasting 3 h 41 min; the vendor separately reported an impact window from 2025-06-04 14:11 UTC to 20:18 UTC and confirmed normal service was restored. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-06-04 17:17 UTC: We were experiencing cases of degraded performance for outgoing emails from Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas and Compass Cloud customers. The system is recovering and mail is being processed normally as of 16:45 UTC. We will continue to monitor system performance and will provide more details within the next hour.
- **resolved** 2025-06-04 20:59 UTC: Between 2025-06-04 14:11 UTC to 20:18 UTC, we experienced delays in delivering emails for Confluence, Jira Work Management, Jira Service Management, Jira, Trello, Atlassian Bitbucket, Guard, Jira Align, Jira Product Discovery, Atlas, Compass. The issue has been resolved and the service is operating normally.

## Rewindex changes for this incident

- 2025-06-04 17:17 UTC: [Major incident: Customers may experience delays receiving emails](https://rewindex.com/change/ie5740d9e9d278a.md)


---
Canonical: https://rewindex.com/company/confluence/incidents/kqh99qwx9srv · Markdown: https://rewindex.com/company/confluence/incidents/kqh99qwx9srv.md · JSON: https://rewindex.com/api/v1/companies/confluence/incidents/kqh99qwx9srv · Generated 2026-10-18T10:34:40.821Z