# Confluence: Customers may receive 403 Access denied -> Access by unmanaged users not allowed

> Confluence status incident “Customers may receive 403 Access denied -> Access by unmanaged users not allowed” on 2023-06-15: impact minor (vendor’s label), 3.9 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/confluence/incidents/j36x59123r0w
Last updated: 2023-06-15T15:41:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-06-15 11:47 UTC · Resolved: 2023-06-15 15:41 UTC · Duration: 3.9 h
- Updates: 1
- [Vendor status page: https://confluence.status.atlassian.com/incidents/j36x59123r0w](https://confluence.status.atlassian.com/incidents/j36x59123r0w)
- [Company: Confluence](https://rewindex.com/company/confluence.md)

## Timeline of updates

- **resolved** 2023-06-15 15:41 UTC: Starting at 10:00 UTC, a few customers mentioned an unexpected issue with an Early Access Program feature for external user authentication. The issue is isolated to the Early Access Program users, therefore, we will provide further instructions on mitigating this error through support tickets. As for the other users, the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Confluence, started 2023-06-15 11:47 UTC, resolved after 3.9 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/confluence/incidents/j36x59123r0w
- Citation: Confluence, “Customers may receive 403 Access denied -> Access by unmanaged users not allowed” (2023-06-15 11:47 UTC). Archived by Rewindex: https://rewindex.com/company/confluence/incidents/j36x59123r0w (CC BY 4.0).
- Markdown link: `[Confluence: Customers may receive 403 Access denied -> Access by unmanaged users not allowed (2023-06-15)](https://rewindex.com/company/confluence/incidents/j36x59123r0w)`


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Canonical: https://rewindex.com/company/confluence/incidents/j36x59123r0w · Markdown: https://rewindex.com/company/confluence/incidents/j36x59123r0w.md · JSON: https://rewindex.com/api/v1/companies/confluence/incidents/j36x59123r0w · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T12:58:00.755Z