# Confluence: Page tree not loading for anonymous users in Confluence Cloud.

> Confluence status incident “Page tree not loading for anonymous users in Confluence Cloud.” on 2019-09-05: impact minor (vendor’s label), 2.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/confluence/incidents/dstk7vy4wcl8
Last updated: 2019-09-05T09:33:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2019-09-05 07:28 UTC · Resolved: 2019-09-05 09:33 UTC · Duration: 2.1 h
- Updates: 1
- [Vendor status page: https://confluence.status.atlassian.com/incidents/dstk7vy4wcl8](https://confluence.status.atlassian.com/incidents/dstk7vy4wcl8)
- [Company: Confluence](https://rewindex.com/company/confluence.md)

## Timeline of updates

- **resolved** 2019-09-05 09:33 UTC: Between 2019-09-04 16:11 UTC to 2019-09-05 09:16 UTC, we experienced failures when loading the page tree for anonymous users accessing public spaces on Confluence Cloud. The issue has been resolved and the service is operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Confluence, started 2019-09-05 07:28 UTC, resolved after 2.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/confluence/incidents/dstk7vy4wcl8
- Citation: Confluence, “Page tree not loading for anonymous users in Confluence Cloud.” (2019-09-05 07:28 UTC). Archived by Rewindex: https://rewindex.com/company/confluence/incidents/dstk7vy4wcl8 (CC BY 4.0).
- Markdown link: `[Confluence: Page tree not loading for anonymous users in Confluence Cloud. (2019-09-05)](https://rewindex.com/company/confluence/incidents/dstk7vy4wcl8)`


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Canonical: https://rewindex.com/company/confluence/incidents/dstk7vy4wcl8 · Markdown: https://rewindex.com/company/confluence/incidents/dstk7vy4wcl8.md · JSON: https://rewindex.com/api/v1/companies/confluence/incidents/dstk7vy4wcl8 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:58:52.879Z